Q. What if I invite more than that?
A. There will be a $8.00 charge per additional child, however, no more than 30 children per bounce arena.

Q. Will there be someone in the bounce room / party room to help?
A. YES, we are here to help! There will be party coaches here to assist you in everything from set up to clean up.

Q. Can I bring confetti, streamers or silly string?
A. Because we have gone to great expense to decorate our facility we ask that nothing be hung on or taped to the walls. Also, no confetti or silly string will be allowed. There will be a $25.00 charge if any of the above are used.

Q. Can I bring my own food?
A. You may bring in a cake and ice cream only.

Q. Can I bring alcohol for the adults?
A. No alcohol is allowed in our children's facility.

Q. When do you need to know my head count if I am ordering pizza, balloons or goody bags?
A. We will call you 1-2 days prior to your party and will need a final head count at that time.

Q. What if less/more kids show up on the day of the party after I have placed my order?
A. Regarding pizza, once you have given us your final head count and your pizzas have been ordered we cannot change the order. As for goody bags, we have additional bags on hand so that you may purchase extras if you need them.

Q. How early should I arrive before my party?
A. You should arrive approximately 10 minutes prior to your scheduled party time. No earlier please as we may have another party in our bounce arena.

Q. What else should I bring to my party other than the cake?
A. Socks, a signed waiver and Candles (Everyone is required to have socks and a signed waiver).

Q. Does each guest need a separate waiver even if they are in the same family?
A. No, all family members can use the same waiver as long as all participants names are on it. We have extra waivers available at the front desk in case someone forgets to bring theirs.

Q. Am I allowed to tip the Party Coaches?
A. Absolutely. If you feel that any member of our staff did a great job, please feel free to tip.

Q. What do I have to do to reserve a party time?
A. All of our party packages require a $100.00 NON-REFUNDABLE deposit (no time slots will be held without a deposit). Deposits can be made with Visa, MasterCard or cash. We do not accept checks for deposits or party balances.

Q. If I need to cancel my party, how much notice do you need?
A. You must cancel your party at least 14 days prior to your scheduled party date in order to pay only the $100.00 deposit. If you cancel less than 14 days in advance you will be charged the full party amount.  In the event the birthday child becomes ill, you may reschedule. The party must be rescheduled within 7 days and must be held within 30 days of the originally scheduled party.  The cancellation policy does not apply to rescheduled parties, if you cancel a rescheduled party you will be charged the full party amount.

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